Public Service Commission has kicked off the process of developing a standardized citizen service delivery charter. The Commission started the process by Capacity Building over 100 management level officers drawn from MDAs, Public Universities, and TVET institutions. The five-day programme supported by the Public Finance Management Reforms Programme that is currently underway in Naivasha, Nakuru county, started on Tuesday 28th and will be closing on Friday 29th September 2023.
The capacity building programmed is geared towards developing a service-wide Citizen Service Delivery Charter (CSDC) that will prescribe minimum service delivery standards, which will then be used as a yardstick to determine citizen service delivery satisfaction levels. Once completed the CSDC will ensure citizens enjoy high-quality, effective and efficient services across all government institutions.